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“By doing this we reduce interruptions for us, obviously, as this gives us the Dublin Dental School, based at the Trinity College
during treatment, cut down the need for true ownership of the equipment and campus, purchased over a hundred Prostyle
reactive maintenance considerably, and the ability to address the problems at once,” Compact dental units already in 1997. All units
lengthen the lifespan of the units,” says Swan. says Murray. are still in daily use. "We have never taken a dental
“Our records actually show that the chair out of commission and not been able to
down-time of our units has been remark “The key has been the training provided repair it,” says Facilities Manager James Swan.
ably low during these 13 years, less than to us,” continues Swan. “It is vital that our
0,5 percent.” people fully understand how the units work,
especially from the proactive point of view.”
Specialized studies in maintenance Longevity worth reaching for them being the knowledge we have of
the manufacturer and their product quality,”
Mr Brian Murray, Chief Executive Officer Many of Planmeca's university and institu tells Murray. “Planmeca would, obviously,
for DDSH, who was part of the school's tional customers have shown their sat feature strongly in those terms for us.”
faculty already at the time when Planmeca isfaction and trust towards Planmeca
units were purchased, has been satisfied equipm ent and the after sales support by “From my experience, we need to look
not only with the products but Planmeca’s replacing older equipment with new ones at the life cycle costs,” continues Swan.
after sales support and efforts as well. “They or by purchasing additional dental units to “Planmeca equipment lifecycle has met our
are a wonderful piece of equipment and the university's satellite clinics, for example expectations and proved to have the lon
Planmeca’s support service has given us great University of Maryland, Baltimore College of gevity to last for the period of time we would
comfort during the years,” he praises. Dental Surgery in the U.S. and Prince Philip want. You have set the bar really high.”
Dental Hospital in Hong Kong.
“Providing us with comprehensive We leave Dublin with contentment; it’s
training was good for Planmeca, as they don’t “Once planning our future investments, always a pleasure to meet truly satisfied
need to send their staff over to us. And good we will look at many decision criteria, one of customers.
