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UNIVERSITY OF COPENHAGEN SCHOOL OF DENTISTRY
COPYRIGHT WEILES PHOTOGRAPHY
Cost-savings and efficiency with Clinic Edition
Servicing and maintenance of complex, at a private clinic would value reduced inter- cian can access the unit information, e.g. help
high-tech devices, such as dental units, ruptions in customer service to maximise codes, through the network, he can prepare
24 is no simple task, especially when there are the clinic revenue. with relevant spare parts to fix unreported
Ms Maija Lampinen, Technical Product malfunctions when travelling to the clinic, in
roomfuls of them. To assist in this task the
Planmeca Romexis Clinic Edition software Specialist at Planmeca After Sales, mentions best cases thus skipping one extra journey.
comes in handy. Planmeca is the only dental some benefits of remote access from the Some technical or user guidance issues
unit manufacturer providing comprehensive manufacturer’s point of view: “If we have can be solved remotely: by accessing the
software for centralised and even remote access to the information about the unit clinic server through the network, technical
dental unit maintenance. usage, we can better train the users. As we personnel are able to detect the problem and
Clinic Edition monitors and records the see how they use for example the instru help the customer immediately. The need
unit operations, creating a log of events for ments, we can advise them towards more for long commutes to the customer site is
real-time and later analysis. The features are efficient use.” significantly reduced, generating extensive
also available in the Clinic Management “Or, if any of the units has an especially cost-savings.
module part of Planmeca Romexis. The in- persistent issue which is difficult to repro Better results with accurate
formation recorded by the software is duce, we can easily collect full logs for information
detailed, including the settings and use of Planmeca product development, allowing us
every instrument and operating light, to search for and come up with a solution,” Iversen, together with his colleagues respon-
chair positions, as well as help events, Lampinen continues. sible for the maintenance of more than 150
among others. Solving the issues remotely Planmeca Compact i dental units and dozens
of simulation units, is also satisfied with the
One step ahead Clinic Edition also enables remote access to information the help codes provide, greatly
By following these logs, it is possible to cut dental unit logs and reports. As the techni- assisting the technical team in unexpected
down maintenance breaks during treatment technical issues.
due to wearing of dental unit parts. Mr Allan
Iversen, Service Manager at University of Why Clinic Edition? “The student, teacher or hygiene assistant
gives us a call each time they encounter
Copenhagen School of Dentistry, finds this • Accurate information on unit operations a problem requiring immediate actions.
utmost useful: “From the log, we can check • Remote maintenance Theydo it also now, after we adopted Clinic
for example for how many hours an oper • Unlimited amount of user-specific Edition, but we can now view the help code
ating light has been in use, and replace the settings and, most importantly, access the data
bulb before it burns out.” • Tracking of part use for preventive recorded on the log both before and during
The preventive maintenance is not only maintenance the break-down,” Iversen describes.
for large clinics. Every efficient and econom- • Quick software updates Detailed information is a key factor for
ically-conscious dental professional working defining the problem and a successful main-
