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IN THE SPOTLIGHT

THE WORLD IS CHANGING WE ARE RESPONDING

In today’s connected world, the owner of The initial focus for the international development of the Top Truck
a furniture store can stock furniture made network is INTEGRATION and STANDARDIZATION.
almost anywhere they choose. A person can
see an item online, order it and receive it at • Integration means that all 16 of our national Top Truck networks will
home within a day or two regardless of where start to work more closely together and they will be encouraged to learn
it originated. In this current era of international from each other.
shipping, more and more of our customers are
operating internationally. • Standardization means that we want to achieve a consistent high-level
customer experience at Top Truck regardless of the country where the
If our existing customers do not realize that we services are provided.
can provide them with the same high service-
level in the other countries where they plan There are three goals we aim to achieve by integrating and standardizing
to expand, they might unnecessarily look for the Top Truck network:
different local providers.
1. Raise the level of the customer-experience across the entire network
If potential new international customers are not 2. Attract more local, national and international fleet customers for
aware that we can provide consistent service repair & maintenance services
across their entire territory they might not even 3. Establish ongoing procedures to ensure that we continue to deliver
contact us to enquire about our services. consistent services and service-levels.

Therefore, we must provide and promote Many of our Top Truck garages already exceed the standard we plan to
our services as a truly international network. achieve, and we will provide training and support for those garages that
However, we need to make some changes need to make changes. We will all become better together.
before we can achieve this goal of operating as
a single international network.

WE WILL PROVIDE THE TOOLS

The garages in the Top Truck network already have the tools they need to repair and maintain commercial vehicles. Now, the
Top Truck network is going to deliver new technical tools to help our garages attract more fleet customers and deliver more
dynamic services.

These technical tools include:
• GNM - Online platform that connects garages, networks and fleet customers
• BDS - Pan-European breakdown service for commercial vehicles
• R&M - Online Repair & Maintenance agreements for fleet customers
• G-CONNECT - Telematics system linking garages to connected vehicles

Groupauto and Top Truck will use these technical tools to differentiate our garages, attract new customers, and prepare the
independent aftermarket to provide tomorrow’s services today.

Top Truck is the largest and best independent commercial vehicle repair garage network in the world.

Now, let’s go tell everyone.

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